Feedback

Compliments, complaints and other feedback provide us with valuable information about your satisfaction with our services.

Feedback is taken seriously by Waratah Independent Living and is seen as an opportunity for improvement. Please let us know what you think.

Feedback compliments and complaints can be lodged;

  • by email by completing the online feedback, compliments & complaints form below
  • by phone on 0401 605 267
  • by post by printing and completing the feedback, compliments & complaints form (download here) and posting it to W I L, 209 Great Western Highway Blackheath, NSW, 2785
  • by placing a written complaint by printing and completing the feedback, compliments & complaints form (download here) and placing the written complaint in the suggestion box at Waratah Independent Livings Office at Norwood 209 Great Western Highway Blackheath, NSW, 2785
  • directly with a staff member, either verbally or by providing a the completed feedback, compliments & complaints form (download here)

Submit Your Feedback, Compliments & Complaints Online

Just complete the form below.

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Please tell us about your experience at Waratah Independent Living

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Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement.

All feedback and complaints will be used by Waratah Independent Living to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.