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Waratah Independent Living respects and fully commits to upholding the rights of all people, including those with disabilities. Waratah Independent Living is also committed to ensuring participants are aware of their rights and responsibilities and are supported to exercise them.

In supporting participants to exercise their rights, we must comply with the United Nations Universal Declaration of Human Rights, United Nations Convention on the Rights of Persons with Disabilities, National Disability Insurance Scheme Act 2013 and NDIS Practice Standards (2018) – Rights and Responsibilities.

Participants have the right to access supports that;

  • promote, uphold and respect their legal and human rights;
  • respect their culture, diversity, values and beliefs;
  • respect and protect their dignity and right to privacy; and
  • are free from violence, abuse, neglect, exploitation or discrimination.

You also have the right to exercise informed choice and control regarding the supports we provide.

It is our responsibility to:

  • tell you about and uphold your rights;
  • provide support in a way that promotes, upholds and respects your rights to freedom of expression, self-determination and decision-making;
  • support you to make informed choices, exercise control and maximise your independence in relation to the supports we provide;
  • respect your autonomy, including your right to intimacy and sexual expression;
  • provide you sufficient time to consider and review your support options and seek advice if required, at any stage of our service delivery;
  • support you to access an advocate (including an independent advocate) of your choosing;
  • support you to engage with your family, friends and chosen community in the ways you want to;
  • treat you fairly, with courtesy, dignity and respect and without discrimination;
  • give you information about our services and associated costs, as well as other support options, within and outside Waratah Independent Living;
  • involve you in decisions about your supports, as well as our programs and policies;
  • provide services that take into account and respect your lifestyle, cultural, linguistic and religious background and preferences;
  • protect your personal information and only use it for the right reasons;
  • support you to provide us with feedback on our service, including complaints;
  • promptly address enquiries and complaints about the supports you are receiving;
  • support you to connect with other services, including advocates, interpreters and translators, if needed;
  • support you to have a person to speak on your behalf for any purpose;
  • and provide safe and appropriate services that are culturally relevant and support your needs and goals.

As our participant we ask that you:

  • provide us with information that will help us to best support you;
  • tell us if things change or you cannot keep an appointment or commitment;
  • act respectfully and safely towards other people using the service, and towards our staff;
  • provide us with feedback about our service and how we can improve;
  • promptly pay the agreed fees associated with your services; and tell us as early as possible if our services are not required.

“Theo is a strong advocate for Don's needs and has on many occasions acted on behalf of Don in circumstances not many others would have done so. I am more than pleased to be endorsing Theo.”

Maxine Griffiths AM, Director, D.G Lewis Pty Ltd

To learn more about Waratah or to make an appointment, simply complete the form below.

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At Waratah we’re always ready to hear from you.

If you’ve got a question about NDIS Supported Independent Living or just want to know more about our service, contact us any time.

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